Where do you ship from?
At the moment we are shipping from our logistics hub in Hong Kong. We are currently evaluating the opening of a shipping hub in Europe, as part of the team is based there. We will update this section as soon as that happens.
How long does it take to ship to my country?
We use the best available international door-to-door service courier to ship to your destination. Once shipped, estimated delivery times are:
4 to 6 days to the US, Canada, and Europe.
4 to 6 days to Middle East.
3 to 4 days to Japan and South-East Asia.
Please note this may vary depending on shipping traffic due to the current situation.
If you have any doubts about shipping to your country, don't hesitate to contact us.
Will I have to pay any taxes and/or duties?
Depending on where you live, your order may be subject to import duties and taxes, which are charged once the shipment reaches your country.
We cannot control any taxes or custom clearance charges applied to your packaging. You may contact your customs office for specific amounts to be paid, generally around 20%.
Can I return my watch if I don't like it?
As long as your watch doesn't have visible cues of having been worn you can return it within 15 days of receiving it for a full refund.
What is the warranty on my watch?
ROSCHENBOLD watches are protected by an International Warranty from the date of purchase against manufacturing defects. Please visit this section for more information.